Terms & Conditions

The Basics
• Arrive at least 5 minutes early or on time to your treatment.
• Switch your phone to silent so that you get to fully enjoy the treatment.
• Notify your therapist of any medical considerations including past and present injuries, pregnancy or medication that might require modifications before the start of treatment!
• Whether you waitlist or book into a treatment, if you’re given a treatment schedule we expect you to show up.

Treatment Policy
• First time clients are requested to arrive 10 minutes before treatment to fill out a client waiver.
• Splits or transfers of remaining treatment packages or memberships to other people are not allowed.

Purchases
• All purchases are final and non-refundable.

Cancellation Policy
• We do not accept group class cancellations via phone, you must cancel on our online booking system or through the Fresha App.
• Canceling less than 24 hours prior to the scheduled treatment is considered a Late Cancel. If you Late Cancel, You will be charged 30% fee for late cancellation, or 50% fee of the for not showing up.

Age Policy
• Clients less than 18 years of age may attend treatments with a waiver on file signed by a parent or guardian.

Prenatal Policy
• In order to maintain a safe and positive experience for all clients at Balwyn Retreat Sanctuary, no massage treatment will be performed on any client who is in their first trimester of pregnancy.
• All pregnant clients will be required to get therapist’s approval prior to taking treatments after their second trimester (> 14 weeks). Upon receiving therapist’s approval, pregnant students in their second trimester will be limited to certain relaxation massages and beauty treatments.

Parking
• There are ample of 2 hours free parking spaces available beside the property.